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Frontline Fundamentals

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Price

$100 for Member
$150 for Non-member

Publisher

Texas Library Association

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 512-328-1518 (M-F, 8:30am-5pm CT) or e-mail customer service.

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Summary

Feeling a bit rusty on your customer service skills? Or maybe you're facing new challenges that you're not quite sure how to tackle?
 

TLA’s Frontline Fundamentals: Enhancing Customer Service Skills is a four-part webinar series is designed to help you refresh your skills, boost your confidence, and become a customer service superstar.
 

Learn from experienced library professionals who have been there, done that, and are ready to share their expertise including: Christine Gravelle, Sherry Bernard, Amanda Chacon, and Audrey Wilson-Youngblood

Get your customer service skills in shape, so you or your team can adapt to any challenge, collaborate effectively with your team, and create an inclusive environment for all patrons.

  • Emotional Intelligence 
  • Communication 
  • Information Literacy
  • Crucial Conversations 

Whether you're a seasoned library professional or just starting out, this series is a must-attend. If you manage a team, consider registering your staff.

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Programs Included in this Bundle

Frontline Fundamentals: Enhancing Customer Service Skills Session 1 - Emotional Intelligence

Date Published: October 7, 2024

Summary

Delve into Emotional Intelligence for empathetic connections, explore Cultural Competence for diverse patron engagement, and refine organization & attention to detail for efficient operations. Elevate your customer service skills to exceed expectations in this comprehensive session for library professionals

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Credit

This program has not been submitted for credit in any jurisdiction.

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Frontline Fundamentals: Communication, Collaboration and Teamwork Session 2

Date Published: October 10, 2024

Summary

Master Communication for effective patron engagement, foster Collaboration for innovative solutions, and prioritize Teamwork for a unified approach to service excellence. Join us to explore practical techniques and elevate your library's customer service standards to new heights.

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Credit

This program has not been submitted for credit in any jurisdiction.

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Frontline Fundamentals: Information Literacy Session 3

Date Published: October 15, 2024

Summary

Equip yourself with information literacy skills to empower patrons, enhance customer experience through technology proficiency, and embody professionalism and ethics in every aspect of service delivery. Join us to elevate your customer service standards and uphold the values of the library profession.

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Credit

This program has not been submitted for credit in any jurisdiction.

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Frontline Fundamentals: Crucial Conversations Part 4

Date Published: October 17, 2024

Summary

Develop skills in crucial conversations for effective communication, enhance problem solving techniques, and foster flexibility and adaptability in ever-changing library environments. Explore strategies for next steps in career development and goal setting to chart a successful path in the library profession

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Credit

This program has not been submitted for credit in any jurisdiction.

View Program Details

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